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Refund Policy

Templates are digital goods delivered immediately after payment.

14-day window

If you have not downloaded the Unity package, you may request a full refund within 14 days of purchase by emailing support@realmkits.com from the account email, or via live chat / Discord.

Setup and Full Ready Game

Platform & Server Setup (USD 499) and Full Ready Game (USD 9,999) are services. If work has not started, you may request a refund of that service within 14 days. Once we have begun branding, server, or client installation on your infrastructure, the service fee is non-refundable except where mandatory consumer law requires otherwise.

Website and GM add-ons

Player Website and GM / Admin Panel are digital goods. The 14-day window applies if you have not downloaded those files.

After download

The first successful download completes delivery. After that, refunds are not offered except where mandatory consumer law requires them, or if the file we delivered is corrupt and we cannot replace it.

How refunds run